Data and Privacy Policy
Canine Thinking understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who engages with our business, either through our website, by phone or email or in person and we will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
This Privacy Policy applies to your use of our Website and to the provision of Canine Thinking services to you. Please note that our site may contain links to other websites and we have no control over how your data is collected, stored or used by other websites, businesses or organisations and we advise you to check the privacy policies of any such websites before providing any data to them.
What is your personal data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
In simpler terms, personal data is any information about you that enables you to be identified, either by the information alone, or in conjunction with any other information.
Who are we?
Canine Thinking is an animal behaviour and training organisation with its registered office at 3 Flowerscroft, Nantwich, Cheshire, CW5 7GN.
What data do we collect?
We collect different types of data according to the service we provide to you.
When you use our Website, we may collect certain information automatically:
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IP addresses (the name and internet address your device uses to identify itself to us)
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Your activity on our website including times and dates of visits
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Your location
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Browser cookie data (small files sent from the website to the user’s computer, designed to hold data specific to the user and website)
When you use our Website you may also choose to send us your contact details (name, email address, telephone number) in order to request information about our services.
We need to collect additional data in order to provide behaviour and training services:
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Your contact details (name, address, email address, telephone numbers)
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Details about your animals and the nature of any problems. This may include a medical history.
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Details of your veterinary practice or other professionals working with your animal.
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Images or videos of your animal taken as part of training or behaviour consultations or that you send to us.
We need to collect data from suppliers in order to order goods and services:
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Your contact details (name, address, email address, telephone number)
We may process images or videos of your animal on our Website or Facebook page, but we will only share photos and videos that you have agreed to us sharing.
How do we process your personal data?
We use your personal data in the following ways:
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For communication (responding to emails or calls, to make appointments and bookings or contact you in case of changes to those appointments)
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To provide the contracted behaviour and training services, including sending reports, notes or other information or contacting you for updates on your animal’s progress.
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To advise you of workshops, events or promotions that we may run from time to time. You will always have the opportunity to opt-out from this.
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Analysing your use of our Website and gathering feedback to enable us to continually improve our Website and your user experience.
We comply with legal obligations to record only necessary personal data, keep personal data up to date, to protect, store and destroy personal data securely.
Data is held electronically on Canine Thinking devices and on GDPR compliant data hosting services, which are accessed through password protected accounts. This data can only be accessed by employees or authorised workers of Canine Thinking in connection with providing business services to you. All devices (including laptops, tablets and mobile phones) which are able to access this data are also password protected.
What is the lawful basis for processing your personal data?
The GDPR requires that we must always have a lawful basis for using personal data. Canine Thinking processes your personal data for performance of a contract with you, because you have asked us to take specific steps before entering into a contract, because you have consented to our use of your personal data or because it is in our legitimate business interests to use it. This includes marketing and promotional activity as the guidance assumes that individuals that have previously engaged with Canine Thinking could reasonably expect this type of processing and will always have the option to opt-out.
How long do we keep your personal data?
We will not keep your personal data for any longer than is necessary.
Sharing your personal data
Canine Thinking treats all personal data as strictly confidential and we share this only in accordance with the law. Examples of times we may need to share your data are to speak to your veterinary practice or insurance company in order to provide behaviour services and we need to keep certain records for UK tax records.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights and our obligations under the law.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
We will never sell your data to third parties.
Your rights and your personal data
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Changes to our privacy policy
We may change this privacy policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. We recommend that you check this page regularly to keep up-to-date.
How to contact us
To contact us about anything to do with your personal data and data protection, or to exercise your rights, please use the following details:
Email: hello@caninethinking.com
Telephone: 01270 629 289
Post: 3 Flowerscroft, Nantwich, Cheshire, CW5 7GN
Contact Details for the Information Commissioner’s Office
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk
