Terms and Conditions
Please read these terms and conditions carefully. They apply to use of the Canine Thinking websites and all of our products and services. By accessing, browsing or using this website or any of the Canine Thinking websites, or using Canine Thinking products or services, you signify your consent to these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the websites, products or services.
These Terms and Conditions may be revised from time to time. You are bound by any such revisions and should therefore periodically re-visit this page.
Last updated: 1st July 2022
We know these aren’t fun to read, but they are important! We’ve tried to make them a bit easier to navigate by putting them into expandable sections. Just click on a heading to see the detail.
1.1 Canine Thinking
Canine Thinking is the trading name of Canine Thinking Ltd.
1.2 The Website
Canine Thinking websites include www.caninethinking.com and any subdomains, for example www.online.caninethinking.com and www.shop.caninethinking.com, as well as any other online forums run by Canine Thinking, for example www.facebook.com/caninethinking and associated groups, whether public or private. These are collectively “the website”.
1.3 Products and Services
We offer a number of types of products and services:
‘In person behaviour and training support services’.
- These are sessions with you and a member of the Canine Thinking team either in your own home or in another pre-agreed location, they may be on a one to one basis or a group.
‘Remote behaviour and training support services’.
- These are sessions with you (individually or as part of a group) and a member of the Canine Thinking team, in separate locations, using a video-based communication service (for example Zoom or Skype) or by telephone or email, and may require for video footage to be submitted to us before, during or after the session. The choice of communication method will be at the sole discretion of Canine Thinking in order to provide you with the most effective service.
- This also includes online membership groups, for example via the website, on facebook or similar platforms, where there are live group sessions and/or opportunities for active participation and communication with other members and with the Canine Thinking team.
‘Online courses, webinars and digital downloads’.
- These are digital products or services which you can purchase or subscribe to via the Canine Thinking websites. These may may include written, audio, pre-recorded video and live elements including interactive communication.
- These are group forums which are organised and run by Canine Thinking, either as part of other client services or for a subscription fee. Membership groups may include pre-recorded and live elements, interactive communication and participation between members (each other and the Canine Thinking team) and may allow members to post relevant training and behaviour videos of themselves and their own dogs.
‘Purchase of goods’.
- These are pet products (including, but not restricted to, food, treats, training equipment, toys, supplements) which are available for purchase either in person through one of the Canine Thinking team or via the Canine Thinking online shop.
1.4 Working days
- For the purposes of administration, the office is open from Monday to Friday, 9.30am to 4.30pm.
- Working days exclude statutory bank holidays
- Appointments with the behaviour and training team are available outside of hours by prior-arrangement and we always do our best to be more generally available for reasonable support outside of ‘working days’ by email, phone or other messages but this is entirely at our discretion and we ask that clients respect ‘reasonable’ hours for making contact with us as far as possible and in particular avoiding after 6.30pm Monday-Friday, after 2pm Saturday and at all on Sundays. We understand emergencies may arise, and are happy to help wherever we can, but we may charge ‘out of hours rates’ in some cases.
2. Way of working
2.1 Acceptable techniques and methods for training, behaviour modification and wellbeing
At Canine Thinking we only use or suggest behaviour modification, training and wellbeing practices which are kind, fair and adhere to the best practice principles of ‘least invasive, minimally aversive’ (LIMA) and which therefore always have the emotional and physical wellbeing of both the pet and the guardian or handler at their core. This is central to our ethos and also forms part of the requirements of the professional bodies to which Canine Thinking is affiliated.
We strive for continual improvement and to remain at the leading edge of the ever-expanding science and research which underpin these techniques.
We do not allow, and you agree not to use, any punitive techniques which may cause pain, discomfort, fear or anxiety, including, but not restricted to:
- harsh handling such as jerking, alpha rolls or scruffing
use of physical force to elicit a behaviour
physical punishment or corrections
equipment designed to be aversive including choke chains, prong collars, remote collars, water sprays, rattle bottles, pet corrector
We reserve the right to stop an in-person session and ask you to leave, to terminate a remote session and to revoke access to any group memberships should you be abusive to any person or animal. You are not entitled to any refund in these circumstances.
2.2 Veterinary care and medical issues
You accept full responsibility for your dog’s wellbeing at all times.
This includes ensuring that you check with your vet that any exercises or suggested training or behaviour method or other recommendations are appropriate for your dog’s health status and that there are no underlying medical issues which may affect your dog if you follow any of these.
Canine Thinking may draw your attention to areas of behaviour which, in our experience, may be affected by various medical issues, in order to prompt you to check with your vet, but these are suggestions for information only, do not constitute any form of advice and even in the absence of these prompts, you remain responsible for ensuring your dog is fit and well at all times.
For Behaviour, Training and Wellbeing Support Services:
We accept behaviour, training and wellbeing cases both directly from clients and on referral from veterinary surgeons. Behaviour and physical wellbeing are very closely correlated and for ALL one to one consultations (and sometimes in other circumstances if there is a specific medical issue which you have made us aware of), we will ask for your dog’s medical records and may need to discuss your dog with your vet in order to seek advice from your vet on any potential underlying medical issues which may affect behaviour, training or wellbeing.
The Canine Thinking team or your vet may advise that your dog be seen again by your vet at any point, for example if any potential medical concerns arise. It will be your responsibility to ensure that this is carried out before implementing any advice from your consultation or programme with us.
We reserve the right to communicate with your Veterinary Surgeon about your dog(s) at any time if we deem this to be necessary or helpful. You agree to give your vet permission to speak us about your dog.
If your dog has any known allergies, intolerances, health changes or any other special or medical conditions or needs, it is your responsibility to bring this to our attention prior to the start of any session.
2.3 Our commitment to you when providing in-person and remote behaviour and training support services
We commit to working with you to understand the problems you are facing and to using our professional expertise to recommend appropriate strategies to help you and your dog(s) work through these together. We will explain what these strategies are, why we are proposing them to you and, where possible, what the range of outcomes may be.
There is often no quick fix for training, behaviour and wellbeing issues and any results will depend on, amongst other things, your dog as an individual (personality, temperament, prior experience), your own efforts (time, adherence, capability) in implementing the plan, and environment and other external ongoing influences (for example compliance of other family members, changes in home environment or routine, health and wellbeing, external environment, unplanned external events or experiences outside of your control), all of which are outside of the control of Canine Thinking. We have worked successfully with many hundreds of clients, but since these factors differ among all individuals, Canine Thinking cannot and does not warrant or make any representations or guarantees regarding your success.
We commit to offering you ongoing support, in-line with the services you purchase, to adjust and modify the plan as you move forward with your dog(s).
Appointments with the behaviour and training team are available outside of ‘working days’ by prior-arrangement and we always do our best to be more generally available for reasonable support outside of ‘working days’ by email, phone or other messages but this is entirely at our discretion and we ask that clients respect ‘reasonable’ hours for making contact with us as far as possible and in particular avoiding after 6.30pm Monday-Friday, after 2pm Saturday and at all on Sundays. We understand emergencies may arise, and are happy to help wherever we can, but we may charge ‘out of hours rates’ in some cases.
2.4 Your commitment to us when participating in in-person and remote behaviour and training support services
You agree to be open and honest in all the information you provide and to ask us for clarification if anything is unclear.
You commit to the agreed training, behaviour and wellbeing plan and to making the changes to help improve the problems you wish to address with your dog(s).
You agree to avoid introducing alternative training or behaviour modification methods (such as those picked up from TV, books, friends or other trainers) in order to avoid confusion and stress for your dog. We are always happy to discuss these with you and to include in your plan if appropriate to do so.
You understand that there are no ‘quick fixes’ and you accept responsibility for your own training capability, time availability and skill as well as adherence to the plan and for your dog’s progress.
You accept full responsibility for the physical and emotional wellbeing, safety, control and behaviour of your dog(s) at all times. This includes ensuring that your dog receives appropriate veterinary care, is properly supervised at all times and that any interactions between your dog and a third party (including your family and any other pets) are safe for both the dog and others involved.
2.5 Use of online courses, digital downloads, webinars and membership groups
Results achieved with your dog through use of any Content will depend on, amongst other things, your dog as an individual (personality, temperament, prior experience), your own efforts (time, adherence, capability) in implementing any training plans, and environment and other external ongoing influences (for example compliance of other family members, changes in home environment or routine, health and wellbeing, external environment, unplanned external events or experiences outside of your control), all of which are outside of the control of Canine Thinking. These factors differ among all individuals and Canine Thinking therefore does not warrant or make any representations or guarantees regarding the use of the materials on the Website, the results of the use of the materials, the suitability of the materials for a user’s needs, the likelihood that use of materials will meet user expectations or the specific results you will achieve with your dog. You accept all responsibility for evaluating your own training capability and executing your own training plans.
2.6 Safety, disclaimer and waiver of liability
You understand that training, working with and interacting with dogs, especially when modifying behaviour, may pose a risk of injury. You agree to ensuring that necessary steps are taken at all times to prevent injury to yourself, your dog(s) and other parties (including family, other people and other animals), including, but not restricted to, ensuring a safe environment, the use of a muzzle where appropriate, keeping your dog on lead and avoidance of situations that might trigger aggressive (or perceived to be aggressive) behaviours.
You agree to indemnify and hold harmless Canine Thinking Ltd, Lisa Webb and each of the company’s Directors, officers, employees, and agents against any and all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the services and when implementing suggested techniques with your dog(s).
3. Content, copyright, trademarks and other intellectual property
3.1 Website and printed materials
Canine Thinking owns the copyright, trademarks and other intellectual property rights in all material and content on this website, sent to you in electronic format, made accessible via a download and in any printed materials (such as, but not restricted to, client reports and notes, exercise sheets, handouts, course materials) unless otherwise indicated. This includes the website itself, written content, proprietary videos, presentations and training materials as well as the look and feel of all of the foregoing (collectively “the Content”). Subject to your compliance with these Terms and Conditions, Canine Thinking grants you a limited licence, which is non-exclusive, non-transferable and non-sublicensable to access view and use the Site and Content solely for your personal, non-commercial use. No Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by Canine Thinking. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials, and may be subject to monetary damages and penalties. You may not distribute, modify, transmit or use the content of the Site or any Content, including any and all software, tools, graphics and/or sound files, for public or commercial purposes without the express written permission of the Company.
All Content, such as text, data, graphics files, videos and sound files, and other materials contained in the Site, are copyrighted unless otherwise noted and are the property of the Canine Thinking and/or a supplier to Canine Thinking. No such materials may be used except as provided in these Terms and Conditions.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on Canine Thinking website and to keep it up-to-date, we make no warranties, whether express or implied in relation to its accuracy. We assume no liability or responsibility for any errors or omissions in the content of the Website or printed materials.
3.2 Links to external websites
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We are not responsible for these external websites, we have no control over the contents, which may change without our knowledge and such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
3.3 User-generated content
The website may include information and materials uploaded by other users of the site, in particular but not exclusively on membership groups. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values. We ask users to abide by a User Generated Content and Acceptable Use Policy and use reasonable endeavours to moderate content in accordance with this. If you wish to complain about information and materials uploaded by other users please email us at email@example.com
3.4 Availability and rights to make changes to Content
We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.
We may suspend, withdraw or restrict the availability of all or any part of the Website for business and operational reasons and do not guarantee that the Website, or any Content, will always be available without interruption.
4.1 Payment methods
For purchases made via the Website, Canine Thinking accepts payment via Stripe. No card details are stored or processed by us, this is handled by the payment merchant.
For purchases made via Invoice, Canine Thinking accepts payment via Bank Transfer or may accept card payments via Paypal with prior agreement. No card details are stored or processed by us, this is handled by the payment merchant.
For purchases made in-person, Canine Thinking accepts payment via iZettle. No card details are stored or processed by us, this is handled by the payment merchant.
Canine Thinking does not accept cheques other than by prior, written agreement. Cheques may incur an administration fee and goods and services will only be provided after the cheque has cleared with the bank.
Canine Thinking acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
4.2 Recurring payments
Some services may be purchased on a monthly payment schedule (for example subscriptions to membership groups). Your first payment will be taken on the day you place your order and subsequent payments taken as close as possible on the same day for the following months according to the payment merchants’ system. For example, if your payment falls on a bank holiday or weekend, it may rollover to the nearest working day.
If you miss a payment or cancel, your subscription is cancelled with immediate effect and your access to any Content or services will be revoked.
4.3 Interest on late payments
We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
4.4 Disputed invoices
If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we may charge you interest on correctly invoiced sums from the original due date.
5. Cancellations and refunds
5.1 One to one support services (in person and online) – Very Best Paw Forward, Pawtastic Start and Pawsome Wellbeing coaching programmes
These provide high level behaviour, training and wellbeing coaching over an agreed period of time (typically 4-12 weeks), through a combination of online or in person sessions and support in-between via phone, email and WhatsApp. We agree the format of the programme with you at the outset, but given the nature of the highly personalised support that these offer, we may sometimes recommend flexing these arrangements in order to best meet the needs of you and your dog.
The programme is a commitment to personalised support between Canine Thinking and the client and no refunds will be offered once access to the programme has been granted. This applies whether payments are made in full at the start of the programme or via a payment plan where this is an available option.
In the event that we have to cancel a session with you due to unforeseen circumstances, such as illness/emergency, we will make every effort to reschedule your session to another mutually convenient time. If weather or other reasons prevents an in person session, the session will be held via zoom or another online means if at all possible at the same time.
Failure to attend a scheduled session forfeits your right to that session. Whilst we are happy to consider requests to reschedule a session for unavoidable reasons, this is at the sole discretion of Canine Thinking and we offer no guarantee that a planned session can be rescheduled. All sessions must be used within the allocated time of the programme and cannot be rolled over to later weeks in order to be fair to all clients (unless specifically agreed and at the sole discretion of Canine Thinking). Should you need to reschedule a session, contact the client team as soon as possible. If no other appointment is available that session will be forfeited.
5.2 One to one support services (in person and online) – ‘A Helping Paw’ and any other one-off or additional sessions
Session fees must be paid for in full at time of booking in order to confirm the proposed date and time. Sessions can be refunded in accordance with the following:
Notice period Refund for cancellation
Greater than 14 calendar days 100% + travel fees paid but not yet incurred
6 full working days to 14 calendar days 50% + travel fees not yet incurred
5 full working days or less 0% + travel fees not yet incurred
Cancellations must be notified in writing, by email, to firstname.lastname@example.org. It is your responsibility to ensure that the email has been received by us (we cannot be held responsible for email failures). If emails are sent out of hours, we will send an acknowledgement the next working day and if you have not heard from us, it is your responsibility to get back in touch. If notifying by telephone, the notification is only deemed to have been made when you receive an acknowledgement in writing from Canine Thinking. If your cancellation is close to the end of a notice period, we recommend you call us in addition to your email.
In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/illness/emergency, we will make every effort to reschedule your session to another mutually convenient time or venue. This may include changing an in-person session to one via zoom or other online means. If this is not possible, we will refund you for the cost of the session.
Canine Thinking will not be liable for any losses or expenses arising from amendments or cancellations.
Refunds should be requested by emailing email@example.com
5.3 Group (2 or more participant) support services (in person and online)
For group classes (with 2 or more participants), payments are required in full at the time of booking. The contract with Canine Thinking is deemed to commence no later than 14 days prior to delivery of the service as part of the service includes preparation work. Bookings are therefore non-refundable after this period or the 14 day statutory cancellation period, whichever is earlier.
Occasionally we may be able to offer a transfer to another suitable class or service, but this is at the sole discretion of Canine Thinking, is dependent on another client filling your place and may incur an administration fee at the sole discretion of Canine Thinking.
We are unable to offer any refunds on missed sessions as part of a course, but you will receive any handouts or other information provided to participants during the session you missed.
Canine Thinking reserves the right to change the content, venue or instructor of group courses in order to provide a high quality service or where it is necessary for reasons beyond our control.
Canine Thinking will not be liable for any losses or expenses arising from amendments or cancellations.
5.4 Online courses, webinars and digital downloads
All online courses, webinars and digital downloads must be paid for at the point of booking.
The contract with Canine Thinking is deemed to commence as soon as the course, webinar or digital download is accessed or 14 days after purchase, whichever is soonest.
Online courses, webinars and digital downloads are non-refundable after contract commencement and after the 14 day Statutory Cancellation Period.
Canine Thinking reserves the right to change Live Webinars at any time (including the time and date of the Live Webinar). In the very unlikely event that this will happen, every effort will be made to ensure a Live Webinar of an equivalent topic and standard is made available on a similar day and time to the originally planned webinar.
5.5 Membership groups
By taking out a membership subscription with Canine Thinking, you agree to the following conditions:
Your payment subscription will be taken each month (or year, depending on the subscription type selected), on the same day you originally subscribed.
Your contract with Canine Thinking is deemed to start at the point of booking as all membership benefits will be available from that point.
You will have full access to all the materials and benefits currently available within the membership and all new materials that are released as long as you remain a member.
Your subscription amount will remain unchanged as long as your membership is uninterrupted.
You can cancel your subscription at any time by emailing a cancellation request to firstname.lastname@example.org. Your membership will be cancelled from your next payment date and you will have access to materials until that point.
After cancellation takes effect you will lose access to all Member benefits, including access to courses and the community. No refunds can be issued for periods prior to the cancellation request being received. You will not be entitled to keep any materials, except downloads that you have legitimately taken. You are welcome to rejoin at a later date but your subscription will be set at the current rate at that time.
If a subscription payment fails, we will attempt to contact you to resolve any issues, but if payment can’t be collected after three attempts, your membership will be automatically cancelled.
All membership subscriptions are subject to the terms and conditions outlined elsewhere in this document.
5.6 Statutory 14 Day Consumer Contract Regulations
Under these Regulations, you are entitled to cancel a booking and receive a full refund within 14 calendar days of receiving confirmation of payment or booking. If you are booking services contracted to commence within 14 days, i.e. within the statutory cancellation period, you grant Canine Thinking expression permission to provide the services before the end of the statutory cancellation period and you do not have the right to cancel a contract where the contract services have commenced.
We are only able to offer refunds for goods in accordance with Consumer Rights Act 2015.
Faulty goods can be returned for a full refund within 30 days of purchase.
For online purchases, you have 14 days from receipt of goods to notify us that you wish to return them (by email to email@example.com) and a further 14 days to send the goods to us. Returns must be unused, undamaged and in resaleable condition (including packaging).
You are responsible for the safe return of the items, including delivery charges, and we recommend you obtain proof of postage and insurance to the value of the goods.
6. User participation in online groups and user generated content standards
6.1 Introduction to user participation in online groups and user generated content standards
We are really looking forward to welcoming you to our Membership Group. It is a really friendly, supportive place to get help with your day to day training and ‘dog stuff’ and, most importantly, grow your relationship with your dog. We have a few Canine Thinking rules in place to keep it enjoyable and safe for everyone and as with any forum, there are some legal points to observe as well.
6.2 Changes to forum hosting terms
The Membership Group is currently hosted on our online learning platform and through Facebook groups.
We are not responsible for the terms set by those platforms and reserve the right to change the platforms and the way the Membership Group operates if those terms change.
While we hope that the Membership Group will last a lifetime, we may alter or cease the operation of the Membership Group at any time at our sole discretion.
6.3 User generated content standards
These content standards apply to any and all material which you contribute to our site, and to any interactive services associated with it. When participating in Facebook groups, you also agree to be bound by the terms of Facebook, which are outside of the control of Canine Thinking.
These standards must be complied with in spirit as well as to the letter in order to keep the Site a safe and welcoming place for all users.
In addition to the ‘legal points’ below, and to keep the group a safe and supportive place, we also require that you:
refrain from judgement of other users and the issues they may be facing with their dog and offer only supportive and constructive comments
do not include links to or promote other sites offering goods or services without the express, prior, written permission of Canine Thinking.
do not include details of any animals for sale or rehoming without the express, prior, written permission of Canine Thinking.
We welcome other canine professionals into the group, but you must not promote your own goods or services, either in groups or by contacting other members on a private basis, without the express, prior, written permission of Canine Thinking.
Any content you submit or post must:
comply with the law applicable in England and Wales and in any country from which it is posted.
be accurate (where it states facts).
be genuinely held (where it states opinions).
Any content you submit or post must not:
be defamatory of any person or be obscene, offensive, hateful or inflammatory.
be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
be likely to harass, upset, embarrass, alarm or annoy any other person.
promote sexually explicit material or violence
promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
infringe any copyright, database right or trade mark of any other person.
be likely to deceive any person.
breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
promote any illegal activity.
be in contempt of court.
impersonate any person, or misrepresent your identity or affiliation with any person.
advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
contain any advertising or promote any services or web links to other sites.
give the impression that the content comes from Canine Thinking, if this is not the case.
6.4 Breaches of content standards
You warrant that any content you upload, submit or post complies with the content standards set out in these Terms and Conditions, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Canine Thinking will determine, in its sole discretion, whether user generated content breaches the Content Standards.
If we determine that your content has breached the content standards, we have the right to take the following actions, and any other action we reasonably deem appropriate:
immediate, temporary or permanent removal of any content generated by or uploaded by you on our site.
immediate, temporary or permanent withdrawal of your right to use our site.
legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
further legal action against you.
disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
In the event that your right to use our site is withdrawn, your membership to any Canine Thinking group will be terminated. You are not entitled to a refund in these circumstances.
6.5 The rights you give us to content you generate, upload or post
Any content you generate, post or upload to our site will be considered non-confidential and non-proprietary and you grant us the following rights to use that content:
a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform your content in connection with the service and/or digital content provided by the website and across different media including, without limitation, to promote this website and our services
7. Data protection, privacy and marketing
7.1 Data protection, privacy and marketing
When you register with Canine Thinking, by purchasing products or services or by providing your details through the website, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from the Company. You consent to receive notices electronically by way of transmitting the notice to you by email.
Canine Thinking will use commercially reasonable efforts to restrict unauthorized access to our data and files. However, no system whether or not password protected can be entirely impenetrable. You acknowledge that it may be possible for an unauthorized third party to access, view, copy, modify or distribute the data and files you store using the Site. Use of the Site is completely at your own risk.
Canine Thinking may take photographs or videos of you and/or your dog during provision of training and behaviour services. These photos may be used by Canine Thinking for record keeping, for inclusion with content produced for courses, webinars, digital downloads, membership groups, training videos and marketing purposes. For uses other than record keeping, we generally refer only to the dog’s name, but may, on occasion, also use the first name of the person by way of identification.
If you are not happy for us to use photographs or videos of you and/or your dog in this way, please just let us know. We always endeavour to send copies to you before we use to check you are happy for us to proceed, but this may not always be possible.
We are happy for clients to take photographs or videos during one to one behaviour and training sessions but these are only to be used for your own personal use and must not be shared without express, prior, written approval from Canine Thinking.
8. Online service provision
8.1 Use of the website and online services
You may use our site only for lawful purposes. You may not use our site:
in any way that breaches any applicable local, national or international law or regulation.
in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
for the purpose of harming or attempting to harm minors in any way.
to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards at clause 8.
to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
not to reproduce, duplicate, copy or re-sell any part of our site.
not to access without authority, interfere with, damage or disrupt:
any part of our site;
any equipment or network on which our site is stored;
any software used in the provision of our site; or
any equipment or network or software owned or used by any third party.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
8.3 Safeguarding your account details
If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
8.4 Performance and service problems
Whilst every effort is made to ensure accuracy and safety of the Site, the Company does not warrant that use of the materials will be uninterrupted or error-free, that defects will be corrected or that the Site, the content and/or the materials available on the Site are free from bugs or viruses or other harmful components. You assume all responsibility for the cost of all necessary repairs or corrections to your own systems.
The Company shall not be responsible for any performance or service problems caused by any third-party website or third-party service provider (including, for example, your web service provider service, Stripe or Paypal payment services, your software and/or any updates or upgrades to that software). Any such problem shall be governed solely by the agreement between you and that provider.
9. Indemnification, applicable laws and jurisdiction
9.1 Indemnification, applicable laws and jurisdiction
You agree to indemnify and hold Canine Thinking, Lisa Webb and each of the company’s officers, employees, and agents, harmless from any and all liabilities, claims, damages and expenses, including reasonable attorney’s fees, arising out of or relating to (i) your breach of this Agreement, (ii) any violation by you of law or the rights of any third party, (iii) any materials, information, works and/or other content of whatever nature or media that you post or share on or through the Site, (iv) your use of the Site or any services that the Company may provide via the Site, and (v) your conduct in connection with the Site or the services or with other users of the Site or the services. The Company reserves the right to assume the exclusive defence of any claim for which we are entitled to indemnification under this Section. In such event, you shall provide the Company with such cooperation as is reasonably requested by the Company.
These terms and conditions are governed by and construed in accordance with English law and any dispute arising out of or in connection with them shall be settled by the English courts
10. How to contact us
10.1 How to contact us
You can contact us by email at firstname.lastname@example.org or by telephone on 01270 629 289.